Online Card Payment
Visa, Master and American express Card payments are processed through an online
payment gateway system. You need not worry about your card information falling into
the wrong hands because your bank will authorize the card transaction directly without
any information passing through us. In approximately 25-30 seconds (depending on
your internet connection) your bank will issue, using the online payment gateway,
an authorization code and confirmation of completion of transaction.
Fourwings International Travels Pvt Ltd., as a Verisign Certified Site, uses the
latest 128 bit encryption technology and other sophisticated methods to protect
your credit card information. You can book your product using SSL encryption (the
internet standard for secure transactions). In fact, transacting online with a credit
card at the Website is even safer than using a credit card at a restaurant because
we do not retain your credit card information. You can be assured that Fourwings
International Travels Pvt Ltd. offers you the highest standards of security currently
available on the internet so as to ensure that your shopping experience is private,
safe and secure.
If the payment on the credit card is declined for some reason, alternate payment
instructions must be received by Fourwings International Travels Pvt Ltd. 72 hours
prior to the time of departure; else, the order is liable to be cancelled.
Fourwings International Travels Pvt Ltd. charges a service fee on all domestic airline
bookings. In case of cancellation of booking, this fee is non-refundable.
If you have an account with any of the banks, then you can pay for your order through
respective bank’s net banking options and the amount will be automatically debited
from your account. "www.fourwings.com." processes the payments through an online
gateway system which enables safe and secure transaction. Bank is not responsible
for any inconvenience caused or non receipt of the tickets or passengers not allowed
on the basis of E-tickets.
You should not take any action based on information on the Website until you have
received a confirmation of your transaction. In case of confirmations to be received
by email, if you do not receive a confirmation of your purchase/transaction within
the stipulated time period, first look into your "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found, please contact our call
Delivery of Products Services Electronic Tickets ("e-Tickets")
What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number
given to passengers in place of a paper ticket. Passengers are required to produce
the unique confirmation number at the airport airline counter to claim the e-Ticket.
How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the
time of making the payment for your booking. In case you do not have an email address,
the details will be given to you over the phone.
If you do not receive your e-ticket within 8 hours of making your booking on www.fourwings.com,
please call Customer Care Representative at:
0824-4292222/2440534/2441007 (All Networks). Fourwings International Travels Pvt
Ltd. Soft Solution Pvt. Ltd. shall not be liable if customers do not comply with
Is it necessary to show my Fourwings International Travels Pvt Ltd. Reference Number
Confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your Fourwings International Travels Pvt Ltd. Reference
Number Confirmation email. In case you are not carrying the Fourwings International
Travels Pvt Ltd. Reference Number Confirmation email, you will need to show a photographic
identity proof (passport, driver''s license etc.) at the airport check-in counter
of the airline. However, it is advisable that you carry your Fourwings International
Travels Pvt Ltd. Reference Number Confirmation email and e-Ticket together.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by www.fourwings.com.
In the event that you fail to present a copy of your e-ticket, www.fourwings.com
will not be held responsible if the Airline does not issue a boarding pass/ disallows
you from traveling.
How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver’s license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.
Prepaid Ticket Advice ("PTA")
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline.
The airline representative will print and give you your ticket at that time.
Amendment and Cancellation policy
You can cancel domestic flight bookings online. Log in to My Bookings, select the
relevant booking and click the Cancel button. For online cancellation, Fourwings
International Travels Pvt Ltd. will charge Rs. 150 as standard cancellation charges.
To amend/cancel your ticket offline, contact Fourwings International Travels Pvt
Ltd. Customer Care at 0824-4292222/2440534/2441007. For international flight bookings,
call at0824-2440534. For all offline cancellation of domestic flights a standard
charge of Rs. 350 per booking, over and above the airline’s own cancellation
charge will apply. While for international flight bookings cancelation a standard
fee of Rs 600 per booking would be charged, over and above the airline’s own
Please refer to airline specific amendment and cancellation policy while using Fourwings
International Travels Pvt Ltd. Services. You may be required to directly contact
the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after canceling my ticket?
After canceling your booking, you will need to send us the paper ticket to the following
Fourwings International Travels Pvt Ltd
Ganesh Mahal Complex , K S Rao Road,
Mangalore - 575001
Phone: +91 - 0824-4292222
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets shall at all times be subject to
fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier
in accordance with such relevant airline/carrier cancellation/refund policy. Prior
to booking tickets, you must acquaint yourself with the relevant airline/carrier
cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment
fees/charges/levies/payments levied by/payable to the relevant airline shall be
to your account.
Except to the extent stated in the individual airline/carrier terms and conditions
or otherwise applicable to specific tickets booked/issued, cancellation fee are
payable as follows.
For all domestic bookings cancelled online, standard cancellation charges as applicable
by the airline shall apply. In addition, Fourwings International Travels Pvt Ltd.
will charge Rs. 350 for domestic flights and Rs 600 for international flights per
booking as cancellation /amendment service fee from its customers for cancellation
handled via our call center. For online cancellations of domestic flights, the charge
will be Rs. 250.
The customer must read individual airline specific terms and conditions in order
to find out if the ticket proposed to be booked/purchased is subject to any additional
cancellation fee or charge and Fourwings International Travels Pvt Ltd. assumes
no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact
Fourwings International Travels Pvt Ltd. for refunds and the airline will not refund
your tickets booked on the Website.
The above mentioned cancellation process and refund processing time may vary. In
case of lost or damaged tickets, the refund process cannot be initiated with the
airline. Refund would be through cheque or demand draft.
In case you avail of the Website''s hotel reservation service and are, thereafter,
not contactable on the contact details provided in this regard, then the hotel reservation
selected by you will stand cancelled and Fourwings International Travels Pvt Ltd.
would not be liable for any charges/expenses incurred by you, either directly or
indirectly in this regard.